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FAQ

How long will it take for my order to get here?

An order is typically processed by our team within 1-2 business days. 
Please allow up 10 business days for delivery but most orders arrive within 5-7 business days.

What might cause my order to be delayed?

If the billing information you provided does not match the info your bank has on file (including address + telephone number), it’s likely to create a delay. 

Additionally, you may experience a delay if your shipping address is different from your billing address, or if you forgot to provide your exact apartment/unit number.

If you have not received word from us (via email) within 3 days of placing an order, you may want to check the “Spam” folder of your email account for any WELLBINDER memos.

Does wellbinder.com keep my information secure?

The safety of your personal information is extremely important to us.

We do not store your credit card information anywhere on our own servers; 
your payment passes directly and securely through WELLBINDER to our PCI-DSS-compliant service provider.

We take all possible security measures to protect your personal data and credit card information from unauthorized access.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing the tracking number for the shipment.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.

What is your return policy ?

First-time customers may return items for a full refund or store credit within 30 days of purchase. Returning customers may exchange items or receive store credit toward a future wellbinder.com purchase.

Inside your original shipment, you will need a return label attached to your packing slip, along with a return envelope. Please cut out the return label and attach to the envelope. We’ve prepaid your return postage. All you need to do is visit the “Returns” section of your account page on wellbinder.com to process your return. The return shipment address will be provided.

Conditions:

Returned items must be unwashed/unworn with original tags and packaging and free of any odors or pet hair. (By unworn, we mean items may not be worn for an extensive “outing.” You are of course welcome and encourage to try WELLBINDER on for size at home.)

Returns must be received at our address within 30 days from the date of transaction.